Refund policy

Return & Exchange Policy

At Elite Steps, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not fit, you may contact us regarding an exchange or return according to the conditions below.

Exchange & Return Period

Customers may request an exchange or return within 7 days of receiving their order.

The customer must contact Elite Steps within the applicable period and provide the order number and relevant details.

Eligibility

To be eligible for an exchange or return:

  • The product must be unused.

  • The product must be in its original condition.

  • The product must not show signs of wear.

  • The original packaging should be retained where possible.

  • The product should be returned with any accessories or items included with the original order.

Products that have been worn, washed, damaged after delivery, or otherwise used may not be eligible for exchange or return.

Size Exchange

If you ordered the wrong size, please contact us within 7 days of receiving your order.

Size exchanges are subject to product availability.

Wrong or Damaged Product

If you receive a wrong or damaged product, please contact us as soon as possible after delivery.

We may request photographs or other information to verify the issue before approving an exchange or return.

Return Shipping

For approved returns or exchanges, return shipping arrangements and charges depend on the reason for the return.

If the issue is due to an incorrect, defective, or damaged product supplied by Elite Steps, we will review the matter and provide the appropriate resolution.

For customer-requested size changes or other reasons not caused by Elite Steps, return or exchange shipping charges may apply.

Refunds

If a refund is approved, the refund method and processing time will depend on the payment method and circumstances of the order.

For Cash on Delivery orders, customers may be asked to provide the necessary information required to process an approved refund.

How to Request an Exchange or Return

Contact us at:

Email: [YOUR EMAIL]
Phone / WhatsApp: [YOUR PHONE]

Please provide:

  • Order number

  • Customer name

  • Phone number used for the order

  • Reason for the request

  • Photos of the product where applicable

Our team will review the request and guide you through the next steps.

Elite Steps reserves the right to reject requests that do not meet the conditions of this policy.